AC
Akie C

1 reviews | Active since Dec 2024

06 Dec 2024, 08:02

A 100 more Alisson's and Discovery Health is sorted!

Credit where credit is due. I've recently emigrated and wanted to withdraw my Discovery Health membership; I called in when I was in South Africa & spoke to an agent for around 20 minutes, she transferred me to Finance & the team dropped the call. I flew out to my new home overseas; this time tried again and got through to Alisson & she was absolutely fantastic - end to end; 9 minutes to cancel the membership, confirm the savings refund amount & efficient transfer to the finance team to close off the existing subscription to Discovery Health & Vitality; all while sounding positive, upbeat & chatty on the call - this is what you need more of in South Africa; pure & proud customer service.

0
Replies (1)
Discovery Health
Discovery Health's reply06 Dec 2024, 10:05
Official
Dear Akie C

Thank you for the excellent feedback.

Regards
Discovery Health Servicing Team