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Shocking experience with a consultant at Discovery he refused to give us his name after we have been transferred from one consultant to the next 3 different departments, made it sound like we knew what we were doing when we are the patient not the Dr or Discovery consultant, i expect him to advise me, very rude.. he never sorted the issue and just passed us off onto the next person who was actually helpful and has promised to come back to us. I would like to hear from Discovery on what happens with rude staff members as i don't feel enough is being done to deal with rude discovery personnel. He never resolved my issue either. He shouldnt be dealing with customers at all. I called at 11hoo 26 January he never gave me a ref or his name for this call that i was on for over 1 hr 30 minutes from one consultant to the next.