RK
Roderick K

1 reviews | Active since May 2021

12 Feb 2025, 16:01

***********

I had an operation at Westville life hospital in December 2023 and I have been handed over by the doctors and hospital for non payment even though the med was suppose to pay. Upon investigation it was found that discovery had sent the wrong doctor at the wrong hospital a PMA form to be filled and because of that my medical bills were not paid by discovery. It was their fault, now the correct email address that the form need to be sent to is ***, I have called Dr Sanpersad rooms twice to check if the form was sent and the lady said it was not. I need discovery to send the form to them or me because either way I gave to sign the document before it is sent back to discovery. Due to their mishap I now have a bad credit score for non payment. Discovery please attend to this matter.

0
Replies (5)
Discovery Health
Discovery Health's reply13 Feb 2025, 06:51
Official
Dear Roderick K 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
RK
Roderick K's update17 Feb 2025, 09:39
Reviewer Update
Good day
How long will it take for this investigation because I still have the hospital and lawyers for the doctors calling me for payment. Please can this be resolved asap
RK
Roderick K's update18 Feb 2025, 10:23
Reviewer Update
Good day

Is there no response to the above
RK
Roderick K's update27 Feb 2025, 10:35
Reviewer Update
Good day
The service from this service team is appauling, I was called last week from a complaints manager and to date he has not called me back. I am still getting calls for payment.
Discovery Health
Discovery Health's reply05 Mar 2025, 10:33
Official
Dear Roderick K 

We are busy investigating your query and will contact you soon.

Regards 
Discovery Health Servicing Team