EM
Eddie M

1 reviews | Active since Mar 2018

15 Mar 2018, 15:34

9 days with medical aid and Discovery wants to cancel my medical aid...

To who this matters.

Without prejudice

As per my telephone conversation.

The information that I provided my financial advisor was truthful. For the last 3 years, I haven’t been on a medical aid. It that time I was never diagnosed with high blood pressure, a matter of fact I have a blood pressure machine at home. As I told you on the phone that’s when I started taking supplements. Before the 3 years. I was on a medical aid and my blood pressure went up and down, due to stress. That’s what I can remember.

So what you saying is if I get diagnosed with something on your medical list today and then the doctor does an application for chronic, you going to cancel my medical aid? You risk analysis is way off.

Know that got medical aid and able to go see my doctor. Then today I was diagnosed with high blood pressure by a medical practitioner. Now you telling me that I provided you with false information and canceling my medical aid. I went to the optometrist as well to get spec’s. Now I must cancel my spec’s because I will not be able to afford it. If this is how Discovery treats new clients.

Can some please assist me because Rosanna has no way of dealing with clients.

Waiting on your response.

0
Replies (2)
Discovery Health
Discovery Health's reply16 Mar 2018, 08:20
Official

Dear eddie-mulder

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply19 Mar 2018, 14:52
Official

Dear eddie-mulder

We can confirm that we have sent you feedback by email.

Regards
Discovery Health Servicing Team