mP
melvin P
1 reviews | Active since Dec 2018
06 Dec 2018, 11:20
9 days later and still waiting for medication authorization
My mom who is a dependent on my medical aid for over 10 years now was admitted to hospital on the 28/11/2018 (refer authorization number ********** 2). Her Neurologist requested urgent treatment with Polygam as she is losing her eyesight and the steroids and azathioprine she is on is not helping her. Every single time I call Discovery Health there`s always new information that’s required and I`m told there`s another 8 - 16 hours waiting time. It`s now a total of 9 days later and after numerous calls to Discovery Health still no decision has been reached. Please could someone at Discovery Health urgently assist me in getting this matter finalized and approved?
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Replies (3)
Discovery Health's replyOfficial
06 Dec 2018, 11:42 Dear Melvinp
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
Discovery Health's reply06 Dec 2018, 11:42
Official
Dear Melvinp
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
10 Dec 2018, 12:41Dear Melvinp
We have been in contact with you regarding your comments.
Kind regards
Discovery Health Servicing Team
We have been in contact with you regarding your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply10 Dec 2018, 12:41
Official
Dear Melvinp
We have been in contact with you regarding your comments.
Kind regards
Discovery Health Servicing Team
We have been in contact with you regarding your comments.
Kind regards
Discovery Health Servicing Team
mP
melvin P's updateReviewer Update
11 Dec 2018, 11:55Hello, I received only 1 call from Discovery Health on the morning of the 10/12 regarding the above matter. I`m still waiting for finalization and approval. Please treat this as URGENT before my mum suffers any permanent optic nerve damage!!!
mP
melvin P's update11 Dec 2018, 11:55
Reviewer Update
Hello, I received only 1 call from Discovery Health on the morning of the 10/12 regarding the above matter. I`m still waiting for finalization and approval. Please treat this as URGENT before my mum suffers any permanent optic nerve damage!!!