TB
Thandeka B
1 reviews | Active since Jan 2013
01 Apr 2015, 10:24
8 weeks later still no cards
We joined Discovery on 01 Feb 2015, it is now 01 April 2015 and we still have not received our Membership Pack or the member cards. I have been following up with them since Feb, each time I get told they are in the post!<br> <br> We haven't received any of the following:<br> <br> - Medical Aid membership cards<br> - Medical Aid policy<br> - Pick n Pay Vitality card<br> - Sports gear Vitality cards<br> <br> This is ridiculous. Someone has to take responsibility for this and ensure that these cards and documents are couriered as a matter of urgency.
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Discovery Health's replyOfficial
01 Apr 2015, 15:54Hello Miss TB,
Thank you for speaking to me.
I am sorry you have not received your membership pack and membership cards. I confirmed these were posted to you however we are unable to comment on the status of the delivery of the items. We rely on the postal service for the delivery of membership cards and any correspondence. I arranged for a welcome pack and membership cards to be hand delivered to your work address and this should arrive between 3 -5 working days. Also, I confirm that the Vitality team have been in contact with you to assist with your Vitality benefit cards.
Please feel free to contact me directly should you require any further assistance on this matter.
Kind regards
Bruce
Thank you for speaking to me.
I am sorry you have not received your membership pack and membership cards. I confirmed these were posted to you however we are unable to comment on the status of the delivery of the items. We rely on the postal service for the delivery of membership cards and any correspondence. I arranged for a welcome pack and membership cards to be hand delivered to your work address and this should arrive between 3 -5 working days. Also, I confirm that the Vitality team have been in contact with you to assist with your Vitality benefit cards.
Please feel free to contact me directly should you require any further assistance on this matter.
Kind regards
Bruce
Discovery Health's reply01 Apr 2015, 15:54
Official
Hello Miss TB,
Thank you for speaking to me.
I am sorry you have not received your membership pack and membership cards. I confirmed these were posted to you however we are unable to comment on the status of the delivery of the items. We rely on the postal service for the delivery of membership cards and any correspondence. I arranged for a welcome pack and membership cards to be hand delivered to your work address and this should arrive between 3 -5 working days. Also, I confirm that the Vitality team have been in contact with you to assist with your Vitality benefit cards.
Please feel free to contact me directly should you require any further assistance on this matter.
Kind regards
Bruce
Thank you for speaking to me.
I am sorry you have not received your membership pack and membership cards. I confirmed these were posted to you however we are unable to comment on the status of the delivery of the items. We rely on the postal service for the delivery of membership cards and any correspondence. I arranged for a welcome pack and membership cards to be hand delivered to your work address and this should arrive between 3 -5 working days. Also, I confirm that the Vitality team have been in contact with you to assist with your Vitality benefit cards.
Please feel free to contact me directly should you require any further assistance on this matter.
Kind regards
Bruce