BR
Botsang R

1 reviews | Active since Oct 2013

10 Jan 2017, 22:15

8 months to receive a medical aid card

<p>It has been more than 8 months since I've ordered a card from Discovery Health, after I had advised them that my names had changed. This request was made on 10 May 2016 and after following up, I was advised on 28 May 2016 by Xenophina Pitt that my card was posted and would be received within 2-6 weeks.</p> <p> </p> <p>Today I still haven't received anything. I have made calls to follow up, I have emailed the service center but to no avail. </p> <p> </p> <p>I'm totally disappointed in your service Discovery.</p> <p> </p>

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Replies (2)
Discovery Health
Discovery Health's reply11 Jan 2017, 07:48
Official

Dear complainantb

We are sorry to hear about your frustrations.

We are investigating your case and will get back to you as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Jan 2017, 13:49
Official

Dear complainantb

We have contacted you with a resolution to your issues.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team