8 days ago, waiting and counting

8 days ago I send an email to ********** & ********** (Ref ********** 710 & ********** 403) to make sure someone receives it. I still have no answer and this is not the first time, prior to the email someone manage to phone me but not for the right reason. They wanted to know if I'm accepting the offer but I rep**** I'm still waiting for an answer on my declaration. Another lady did phone me and I voice my disgust at the response I'm receiving and she can see that the declaration has been received and she would get in contact with the underwriters. She came back to me with a revised offer and email it to me. I then send a further request and now it's 8 days ago with no response. I think the problem is applications goes into a pool and someone needs to accept it and deal with it and no one does. We need a dedicated person to go through with it till the end and not speak to different persons all the time and having to repeat each time the issues. Alternatively someone must pick up the emails at ********** how can it lie there for 8 days without a answer.