***!!!!!!!!!!!

In April of last year, we called Discovery to confirm that my son was covered for his procedure, and we were assured that he was covered. However, after his admission, we were shocked to receive a call from the hospital stating that the account had not been paid, and that Discovery had rejected the claim, citing no benefit.

We immediately called Discovery repeatedly to resolve this issue. After many phone calls and much frustration, Discovery acknowledged that the rejection was a mistake on Their end and assured us that the hospital account would be paid.

Now, I am appalled to have received a call from attorneys advising that we have been handed over due to an unpaid amount that is still unresolved. This is completely unacceptable, and I find it utterly ridiculous and disgusting that this issue has not been resolved despite your acknowledgment of your mistake.

I urge you to immediately pull all the recordings of our calls and send them to me. I will not tolerate this level of incompetence, and I will be taking this matter further, I have waited long enough

Please treat this as a priority and provide a clear explanation of how you plan to rectify this situation