7 years means nothing to them

I've been a member of discovery health since 2009 which in time they convinced me to take almost all of their other products I've been paying them well every month and even if I wanted to cancel some of their services they always convinced me otherwise. <br> End of January I requested my bank to reverse unauthorised debit order but mistakenly they reversed discovery debit order. To my surprise discovery didn't contact me to rearrange debit instead they send me and sms to say my medical aid is suspended. I called them back for redebit and they told me they will processed the debit order but is still going to take 7day for my services to reinstated. Were they not supposed to contact me before they suspend them? This is the co that I've been with for 7years and paid them every month without a fail. If they can treat someone who is been this loyal to them like this I'm scared to see what they do to their new members.<br> Right now they have just put my life and my children's life's in danger for seven day, should something happen to us in the meantime, we are not covered and they just don't care.<br>