7 Months Without Cover Due to Discovery’s Delays — Now Penalised With Waiting Period

Discovery Health has left me without proper medical cover for 7 months due to their own administrative failures.

I app**** for medical aid in September 2025 when I started a new job. After settling an outstanding balance at the end of November, I reapp**** and submitted ALL required medical information.

From December to March, Discovery repeatedly requested the same medical history I had already provided. Only after months of back-and-forth did they realise the delay was caused by their own internal errors.

As a result, my membership was only activated on 1 April 2026 — a full 4 months later due to no fault of my own.

Despite this, Discovery has now placed me on an additional 3-month waiting period.

This means I have effectively been without proper medical cover for 7 months, while paying the price for their inefficiency.

To make matters worse, I have no option to move providers as Discovery is my employer’s chosen medical aid.

This is unacceptable. A company of this scale should not be allowed to delay onboarding for months and then still enforce waiting periods as if the delay was the member’s fault.

I expect immediate intervention, accountability, and a fair resolution — including the waiver or adjustment of my waiting period.

If not resolved urgently, I will escalate this matter further.