7 Days Later no assistance

<p>So this journey started last week Tuesday on the 15th November when i tried to obtain pre authorisation, This process has been nothing short of a nightmare, i have once again taken to this platform in hopes that Discovery might assist as most companies tend to step in once hello peterd. </p> <p> </p> <p>I have been trying to obtain a response on authorisation from discover since last week Tuesday they then required a PMA form from my doctor , my doctor however refuses to send said form to discovery as discovery as not made payment to him for a previous case and a previous patient, thus he requested upfront payment from discovery for my form. Discovery then advised this payment had been made but none of the departmements can send me proof of payment as they are unable to see details of the payment on their system ofcourse this only leads me to believe that no payment was made and im clearly being given a run around. in the meantime my health suffers, no one is making an attempt to try and speak to my doctor and resolve the previous issues they have and he is clearly disgruntled, this tug of war is taking place at the cost of my health. all i want is the proof of payment to be sent to my doctor so that he can send through the proof of payment so that the standards department can then review it. which ofocurse takes another 7 days . will no one help me really?</p>