60 year old needs to confirm unemployment- Discovery idiots

I am back again to make it known that Discovery does not know what they are doing. My mother and i have been struggling with each consultant who calls here but in no way assists her. They refuse to deal with me because they want consent completed on the app - after telling them my mother cannot use an app. We were able to full the income verification docs, with id copy and bank statements, clearly noting my mother is a pensioner at 60 years of age, never worked at all and a widower and to top it all, she is not mobile - just for Discovery to email her to request an affidavit to confirm she is unemployed. Does discovery think my mother at 60 was given a magical job, there is no salary deposits either on her bankstats????

Do you not care for your customers or are even prepared to assist in anyway. to top it off, she is told to upload the affidavit on the app or send it via whatsapp???? REALLY?????

She is on the verge of cancelling her medical aid, because your services are so tedious, difficult and pathetic.

Is this just an excuse to deduct her entire monthly allowance again and leave her with no money at all ??