6 Years of Payment Mistakes - How difficult is it

It has been 6 years of repeated mistakes by Discovery Health to pay Jeff McAnally's Medical bills or re-imburse him properly. Each year without fail it becomes a struggle to receive payment or payment is presented and then reversed. By now one would have thought that they would have flagged his account as a Special Requirement. To add insult to injury Discovery hides behind having so many Case Managers in a Call Centre environment and then you move from one Case Manager to the next and the issues are never resolved. <br> <br> So here we go again, for the 6th year where Discovery fails to pay for his chronic medication and the R480 Discovery paid to Dis-Chem has been reversed. No sign of the payment of R5760.00.<br> <br> One would have thought that after a repeated stuff up of the account Adrian Gore (Discovery CEO ) would have called Jeff McAnally and apologised for the continued error, absolutely no sign of him either, yet each month without fail Jeff makes his monthly medical aid contribution of R1389.00 x 12 months = R16 668.00 per year.<br> <br> How many more days to I have to spend on this and will they ever pay him.....