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1 reviews | Active since May 2017

23 May 2017, 13:11

6 year refund delay :-(

<p>Discovery Health recently (18/05/2017) sent an sms to me to advise I need to contact them for a membership refund due to me from <strong>2011</strong>. I contacted them on 19/05/2017 and was advised that they had tried to re-imburse the funds into my account (which had been closed), I updated my details via the website, and recieved a reference number ********** 185 for the re-imbur*****t. Upon follow up on the 23/05/2017 of the refernce number Discovery advised that they cannot refund the R533.00 and that I must contact the bank. </p>

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Replies (6)
Discovery Health
Discovery Health's reply23 May 2017, 14:23
Official

Dear clive-davidson

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply25 May 2017, 13:35
Official

Dear clive-davidson

We have been in touch with you to answer you comments.

Regards
Discovery Health Servicing Team

's update06 Jun 2017, 07:43
Reviewer Update

Discovery Comment was basically "The Bank must sort this out - we cant help". :-(

Discovery Health
Discovery Health's reply06 Jun 2017, 08:40
Official

Dear clive-davidson

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply06 Jun 2017, 08:40
Official

Dear clive-davidson

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply08 Jun 2017, 15:05
Official

Dear clive-davidson

We have sent you feedback via email.

Regards
Discovery Health Servicing Team