6 months waiting for Hospital Authorisation

Hi Discovery team, By sending me the email copied below, is that what you referring to as answering my comment? It is now Six months now you telling me you have responded by telling me to wait some more time?? Membership number: ********** 60 Dear Mr Pete Thank you for contacting us. Your query has been referred I have sent your query to the relevant department. Please allow two to three working days for a response.

As usual I got a reply again that I must wait 2-3 days for a reply. This is supposed to be a medical aid dealing with immergency issues. We are headed to 7 months now, still a struggle to get hospital authorization. They have everything, I submitted all they want. They keep shifting goal posts. I hope people are following this because this is the horrible service I am getting. I get replies from different people all the time, who are not aware of any progress on my quiery. No customer care, focus is on new customers thats all. Once you are in, you get treated like I do, whilst they never make a mistake of debiting your account. No dedicated person who addresses your issues and communicate any solutions to you, apart from being told to wait 2-3 days per response. But when they want you to join, you can even get 10 replies daily till you join. Discovery is the worst coming tocustomer care.