ID
Ingrid D
1 reviews | Active since Jul 2011
02 May 2023, 09:47
6 DAYS CHRONIC APPLICATION AND NO FEEDBACK
On 24 April 2023 we app**** for chronic registration of medical condition for one of our patients. 2 May not only have we had no feedback but neither has the member been contacted - JUST SILENCE. Trying to get through by phone is even more frustrating - following all the voice prompts via IVR - final selection - then cut off. This is since last week!!!
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Replies (2)
Discovery Health's replyOfficial
02 May 2023, 10:21Dear Ingrid
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply02 May 2023, 10:21
Official
Dear Ingrid
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
02 May 2023, 15:41Dear Ingrid We have been in touch with you to answer your comments. RegardsDiscovery Health Servicing Team
Discovery Health's reply02 May 2023, 15:41
Official
Dear Ingrid We have been in touch with you to answer your comments. RegardsDiscovery Health Servicing Team