5min wait with agent on mute

Item: Discovery Health
Rating: 1
Author: BUFF J

First call to Discovery health on 1 April You know when the call is connected but the agent is on mute. Then the call dropped after 5min wait.

Bad service.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

03 Apr 2023, 07:27

Dear
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply03 Apr 2023, 07:27

Official

Dear
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

03 Apr 2023, 11:04

Dear Buff J

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply03 Apr 2023, 11:04

Official

Dear Buff J

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team