NR
Nthabby R
1 reviews | Active since Feb 2022
15 Feb 2022, 09:32
5 months down the line no medical aid card
Zero Customer Loyalty!!!! ATTENTION Mujeeb Bray!!!!
Dear Mujeeb
i am writing this note with great disappointment. I have called the call center numerous times and spoke to Managers who promised that my medical aid card will be delivered in Nov, i moved from Bankmed to Discovery Essential saver in September 2021 and guess i still do not have my medical card with me, 5 months downline.
The service delivery is really worst than Eskom , i am pretty sure that the State Capture enquiry will complete whilst i am still waiting for my card!
I am hoping that you will be able to assist me
Thank you
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
15 Feb 2022, 13:18Dear Nthabby R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply15 Feb 2022, 13:18
Official
Dear Nthabby R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
15 Feb 2022, 13:18Dear Nthabby R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply15 Feb 2022, 13:18
Official
Dear Nthabby R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
15 Feb 2022, 15:38Dear Nthabby R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply15 Feb 2022, 15:38
Official
Dear Nthabby R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
NR
Nthabby R's updateReviewer Update
15 Feb 2022, 15:54Thank you Eddy for the call.
Just to clarify, none of my comments have been answered, it is under investigation pending feedback from card. As things stands i am still not certain if i will get my 2 cards or not.
Just to clarify, none of my comments have been answered, it is under investigation pending feedback from card. As things stands i am still not certain if i will get my 2 cards or not.
NR
Nthabby R's update15 Feb 2022, 15:54
Reviewer Update
Thank you Eddy for the call.
Just to clarify, none of my comments have been answered, it is under investigation pending feedback from card. As things stands i am still not certain if i will get my 2 cards or not.
Just to clarify, none of my comments have been answered, it is under investigation pending feedback from card. As things stands i am still not certain if i will get my 2 cards or not.
Discovery Health's replyOfficial
17 Feb 2022, 12:18Dear Nthabby R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply17 Feb 2022, 12:18
Official
Dear Nthabby R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team