5 calls, 4 agents, over 3 weeks No results

I have been prescribed chronic medication and had the benefit activated with discovery.<br> I discovered that for the last 9 months, the medication was being paid out of the Medical savings rather than the chronic benefit. I called in to the call center and had to log a call for each month that the benefit paid through the incorrect channel. Below are the many reasons given<br> the benefit had expired and needed to be reactivated. I said it had never expired before and a relative is on similar medication.<br> I was asked to send an updated script to the chronic dept to have the benefit reactivated provided it was approved. Fine but what happens to the previous months that were paid out incorrectly and how did it expire in the first place?<br> I was told that the benefit was cancelled as the medication was changed from one brand to another. I have been using the same meds for 5 years. I asked for proof and I am still waiting. <br> Not hearing anything for over a week I called the call center and got the same generic feedback from call 1! I Asked to speak to a manager. I was put on hold for 20 mins then told somebody would call be back. <br> I still have not received feedback. Utterly disappointed