42 day turn around time
They incorrectly rejected my claim . Instead of fixing the incorrect information on their side I was told that the claim is under appeal and that takes 40+ days. I'm even facing eviction due to the outrageous turn around time for something not my fault.
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Replies (4)
Discovery Health's replyOfficial
15 Nov 2023, 12:17Dear Nontuthuzelo We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's reply15 Nov 2023, 12:17
Official
Dear Nontuthuzelo We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
16 Nov 2023, 10:19Dear Nontuthuzelo We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's reply16 Nov 2023, 10:19
Official
Dear Nontuthuzelo We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
's updateReviewer Update
16 Nov 2023, 12:31Your team emailed me asking about a service provider claim when I'm referring to my disability and income continuation claim
Why am I being asked for a doctor's name. I submitted everything required.
Why am I being asked for a doctor's name. I submitted everything required.
's update16 Nov 2023, 12:31
Reviewer Update
Your team emailed me asking about a service provider claim when I'm referring to my disability and income continuation claim
Why am I being asked for a doctor's name. I submitted everything required.
Why am I being asked for a doctor's name. I submitted everything required.
's updateReviewer Update
20 Nov 2023, 08:34I am still awaiting feedback
's update20 Nov 2023, 08:34
Reviewer Update
I am still awaiting feedback