1 reviews | Active since Aug 2019
40 mins on a call! No way forward, beyond frustrated.
Nothing will ruin your day like Discovery Health!! 40mins on a call and I left even more frustrated and unsure on what needs to hapoen. I have a new application and the underwriters require additional information, I have no issue with that. Here comes my problem..
I repeatedly asked for more information and direction on exactly what I needed to provide them with and I'm met with a scripted response on the conditions I've been treated for previously. I AM WELL AWARE OF THEM AND I KNOW EXACTLY WHY I NEED TO PROVIDE THE INFORMATION!! I asked several times HOW I can best deliver this as there's no form for a doctor to complete.
At this point I don't even trust that the way forward is going to be sufficient because every time I'm on a call with someone from Discovery there's new information. A very clear and loud reminder on why I left years ago in the first place.
Train consultants to listen to a question and answer based on that, reciting a script that has nothing to do with what I'm asking is incredibly infuriating. I can't imagine what I'd be met with in an emergency situation.
To top it all off, I asked to be transfered to credit control and they kept putting me through to the main Discovery Health line!
There's a limit. This is clear incompetence and I will be reporting this entire process. I'm so sick and tired of Discovery Health and how people are treated.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards Discovery Health Servicing Team
I logged into the portal this morning and uploaded a two-page letter noting my medical history as I was instructed to do yesterday. Like I mentioned in the initial complaint/review, it seemed the consultant wasn't sure if this would be sufficient or not, but I did it anyway.
At around 10:50 today, I got a call from Discovery Health, and the lady on the other end is telling me there's information required from me in order to proceed and get an outcome. This is not new information to me and further shows the insane gap in communication at Discovery Health. I let her know that I want to speak to someone who can actually help move this forward. I'm tired and frustrated with this back and forth. I was put on hold and then told I would get a call back. It's been about an hour now.
Something that doesn't add up to me, and you can pull that call and listen to it. Upon realising we might be taking a few steps back here, I asked the consultant if they are able to see all of the communication that Discovery Health has had with me from 1 August. She said yes and briefly read out what she could see. The details of that 40-minute call were not mentioned, nor was the outcome of it. What's going on??
I logged back into the portal, and a new form has been added. No conditions listed, asking me about the last date of symptoms and treatment, etc. This is all of the information I was asked to put on a letter just yesterday!! Get your ducks in a row and contact me then; I'm not going to keep starting from scratch with everyone.
I logged into the portal this morning and uploaded a two-page letter noting my medical history as I was instructed to do yesterday. Like I mentioned in the initial complaint/review, it seemed the consultant wasn't sure if this would be sufficient or not, but I did it anyway.
At around 10:50 today, I got a call from Discovery Health, and the lady on the other end is telling me there's information required from me in order to proceed and get an outcome. This is not new information to me and further shows the insane gap in communication at Discovery Health. I let her know that I want to speak to someone who can actually help move this forward. I'm tired and frustrated with this back and forth. I was put on hold and then told I would get a call back. It's been about an hour now.
Something that doesn't add up to me, and you can pull that call and listen to it. Upon realising we might be taking a few steps back here, I asked the consultant if they are able to see all of the communication that Discovery Health has had with me from 1 August. She said yes and briefly read out what she could see. The details of that 40-minute call were not mentioned, nor was the outcome of it. What's going on??
I logged back into the portal, and a new form has been added. No conditions listed, asking me about the last date of symptoms and treatment, etc. This is all of the information I was asked to put on a letter just yesterday!! Get your ducks in a row and contact me then; I'm not going to keep starting from scratch with everyone.
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team