1 reviews | Active since Mar 2009
40 different options, just want to speak to a con
I am so sick and tired of trying to call places and then it starts, key in all your details, choose option 1 for this, option 2 for this, if you want to do this hold the line. All I want it to speak to a consultant. After 7 min of choosing options I then eventually get through to a consultant and then have to spend another 5 min confirming all sorts and after 12 minutes I have still not even asked what I am calling about. I was told by the consultant that because they have lots of departments, they are lots of options. Why do I have to pay for a 15 to 20 min call because you have lots of departments, the medical AID costs me enough. After 12 minutes and still not asking my question, I put the phone down, so over it. I am right now looking for a new medical aid...
Thank you for your comment.
We confirmed that you have been contacted and your queries addressed.
Please accept our sincerest apologies for the frustration this matter has caused you. We are in the process of introducing voice biometrics to all of our members which will use your unique voice print to identify you instead of verification questions being asked. If you would like to enroll for this process, please dial ***. You will be requested to enter your ID number or membership number followed by your date of birth. You will then be transferred to a consultant to do the manual verification. For general queries you can also make use of our other servicing channels such as sending an email to *** or submitting a query via our website at www.discovery.co.za.
Regards
Annelize
Thank you for your comment.
We confirmed that you have been contacted and your queries addressed.
Please accept our sincerest apologies for the frustration this matter has caused you. We are in the process of introducing voice biometrics to all of our members which will use your unique voice print to identify you instead of verification questions being asked. If you would like to enroll for this process, please dial ***. You will be requested to enter your ID number or membership number followed by your date of birth. You will then be transferred to a consultant to do the manual verification. For general queries you can also make use of our other servicing channels such as sending an email to *** or submitting a query via our website at www.discovery.co.za.
Regards
Annelize