4 years to resolve a claw bac****POOR SERVICE

Highly annoyed at the poor service i have received from Discovery health. From 2014 till today a claw back has not been resolved. I have called discovery numerous time to sort this problem out. In 2014 i have called them over 10 times to sort this out, i got fedup and just left it. last year i started receiving letters again stating an outstanding amount. I called again yet no one can help me they keep saying they will call me back yet no one does. At the beginning of the year i called discovery again to try an resolve this issue and guess what still no help!! I recently submitted claims to discovery that is payable back to me, firstly the lady says they will not paying R652 out of a total of R1500. Than only to realize they will be paying me nothing since they will be setting the claim against the claw back.I DO NOT OWE DISCOVERY ANY MONEY!!!

The lady then says she will put mt through to the solutions department, they then dont answer after me trying 4 times directly. I than call discovery health line again. the lady called Sibo said she would get solutions to call me back, they then call me back only to be the wrong department. they than transfer me back to the health department. The health department then says its incorrect i need to go back to KEY CARE department, and only to my surprise they do not answer. This is now highly frustrating and i am seriously considering changing my medical aid.

Do the people even know what they talking about in the call centre.

This is crazy that it takes 4 years to sort out 1 query!!