Hellopeter
Share Your Experience

1 reviews | Active since Sept 2012

14 Jul 2020, 17:54

4 months still no resolution provided

I have posted numerous mails and reports to discovery vitality but still no complete resolution AFTER 4 MONTHS THEY STILL OWE ME MONEY RELATING TO CASH BACK BENEFITS

4 MONTHS HAVING ACKNOWLEDGED I WAS SHORT PAID BUT STILL HAVENT CORRECTED

THIS IS THE STANDARD OF CARE DISCOVERY HAS FOR LONG STANDING CLIENTS

TOTAL DISREGARD AND LACK OF RESPECT

0
Replies (3)
Discovery Health
Discovery Health's reply15 Jul 2020, 10:34
Official
Dear tyler

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply17 Jul 2020, 13:35
Official
Dear tyler

We have contacted you and addressed your concern. 

Regards
Discovery Health Servicing Team
's update17 Jul 2020, 17:01
Reviewer Update
That’s what you ve been saying for 4 months over a simple cash back benefit issue and I might add not once have to offered any form of compensation for the fact that 4 months later of constant failed service non correction the service has been beyond pathetic and unbecoming of discovery and not once offered any compensation clearly you do not care for the frustration through constant emails and calls to have you correct something you know is wrong clearly you feel this situation doesn’t reflect poorly on standard toward clients

Disgraceful you should be kissing customers feet to make them happy when you know you have failed for 4 months to correct an issue