4 MONTHS OF TRYING TO SORT OUT A CLAIM - TERRIBLE SERVICE

I have been struggling for 4 months now to get ONE claim sorted with Discovery. I have spoken to NUMEROUS call centre people, each very helpful in the beginning saying they will sort my claim out and phone me back and then i just dont hear from them again!!! To date i STILL have a claim unpaid, which is supposed to be paid from my maternity benefit but they KEEP ON TRYING TO TAKE IT FROM MY SAVINGS ACCOUNTS. And i DONT have a savings account!! I am honestly so fed up with the service at this stage and really dont know what to do anymore. DISCOVERY is supposed to be the best medical aid?????? I am REALLY considering taking my business somewhere else. Having to deal with this kind of stress in your pregnancy is NOT what i needed and wanted. They are supposed to make it a peaceful journey and now i am having to deal with this every single week. Phoning in and HOPING someone will assist!!!