4 months of no help

After posting here , I got one call saying that my problem will be forwarded to the medical team. More than a week later I get mail for scope letter without any explanation on how/where/from who and what they want. Even my Dr receptionist had no clue and in general Doctors don't have the time to write them.

Anyway today I finally managed to dig out what was the co-payment for , as I found 2 days treatment for "Conservative Back LOS "(where is this coming from???). No way to contact anyone qualified in Discovery call center to explain that I had very high CRP, which is a sign of a serious infection, nothing to do with general back pain .And by the way me being Paraplegic for 18 years I doubt I will ever need "Conservative Back LOS ". Can anyone with some knowledge on the policy get in contact with me , or alternatively give me email or number of someone who actually knows all this stuff?