LI
Lucille I

1 reviews | Active since May 2016

19 Dec 2024, 09:31

4 Month Waiting Period BS for your own savings.

So, you're saying that you'll only pay out the money in my savings account if I'm in a dire financial need, or, if I'm immigrating?

Why should I wait 4 months, in case there are any companies that haven't claimed?

This is utterly uncalled for, and I feel it's distasteful having to wait so long, having explained that I've moved to my partners medical aid, as I've joined companies.

I would've liked to pay my medical aid with those funds, instead, I don't see any accountability taken that my so called requirement for an early pay out was not accepted.

I'm not going to 'run away' in case there are any unregistered claims. So, don't make me feel like I won't pay whatever I need to pay (in case of unclaimed bits).

If you check my record, then you'll notice me only going to the pharmacy, and rarely a dr.

0
Replies (2)
Discovery Health
Discovery Health's reply19 Dec 2024, 10:33
Official
Dear Lucille I 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply20 Dec 2024, 11:30
Official
Dear Lucille I

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team