3rd submitting claim! Always an issue!

I am on submitting my claim for the 3rd time now!! No comms what so ever. I had to call discovery to find out that it was not processed properly. It’s a freaking digital version on the bill!

I have one more benefit left for my daughter to see the pediatrician and that’s exactly what I am claiming for but it’s like pulling teeth!!

This morning was the 3rd time I have submitted this claim!

Please can someone look into this because I’m tired of wasting my minutes finding out that my claims have not been done properly on discoveries side!