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Cheri C

1 reviews | Active since Sept 2017

20 Sept 2017, 14:16

37 weeks pregnant and no answers

I am currently 37 weeks pregnant. Was under the impression that I could deliver at Genesis clinic only to discover that the plan i am on will not cover the birth. After speaking to 3 or more consultants at Discovery, each of them telling me different things, I still do not have a doctor or a hospital that I can go to, as people keep telling me different things. My little boy can come at any time, but where, no one knows. Im disgusted in the service that Discovery gives but claims to be one of the top medical aid companies out there. Why have medical aid if you cannot deliver your child at a hospital that you thought was on the list, but no longer is. Get your information that you are giving out to members straight, instead of giving different answers every time. Im still waiting to hear from a consultant I spoke to yesterday, who gave his word that he would call first thing today and sort this all out for me.

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Replies (2)
Discovery Health
Discovery Health's reply20 Sept 2017, 15:42
Official

Dear Ch3ri

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply22 Sept 2017, 11:23
Official

Dear Ch3ri

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team