CM
Caroline M

1 reviews | Active since Apr 2017

10 Apr 2017, 11:19

360 International Student PRICE ****

<p>I am an international student studying in Southa Africa. I am required to have medical aid for the duration of my studies which is 12 months before applying for a student visa. I contacted Discovery who said I had to pay the full year's premiums in advance which was R290 per month, which I did pay R3 480 and received a certificate of membership for 2017.</p> <p>Today I received an email that my membership has been terminated because of a R176 outstanding amount. After a 29minute call with the Call Centre lady I was told the premium was increased to R912 per month so my prepaid amount is finished and I should now pay R7 296.</p> <p>1. I am a student who is not allowed to work and my parents worked hard to pay the initial amount, where the hell am I suppossed to get that money from?</p> <p>2. What consitutes that ridiculous increase?</p> <p>3. Why was I not notified of this increase beforehand? I would have gone to a different medical aid company</p> <p>4. You are in breach of contract because I signed up on R290 a month</p> <p>5. If anything happens to me today I am not covered yet paid for a year</p> <p>6. YOU HAVE TO HONOUR YOUR CONTRACT</p> <p> </p>

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Replies (3)
Discovery Health
Discovery Health's reply10 Apr 2017, 12:32
Official

Dear Carolm01

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

CM
Caroline M's update12 Apr 2017, 10:53
Reviewer Update

I am highly offended by your incompetancy, lack of integrity approach.

After highlighting that DISCOVERY changed my medical aid plan to a more expensive one and took my pre-paid funds without any notification or approval from your team send me an email on the 11th of April TELLING me of the changes.

Shouldn't I have a say in the new plan?

they are 2 other cheaper options you didn't choose, why did you choose the Plus one?

Just because I paid for a full year in advance for a 360 plan doesn't mean I'm rich.

I WANT TO BE REINSTATED ON THE PLAN I SIGNED FOR OR CHANGE IT AT NO COST TO ME OR SEE YOU IN COURT.

Discovery Health
Discovery Health's reply13 Apr 2017, 13:37
Official

Dear Carolm01

We have sent you feedback via email.

Regards
Discovery Health Servicing Team