312 minutes and yet they will “call me back”

My wife also wrote a Hello Peter review on the same query. Our incorrect information on a claim has still not been resolved.its been 2 months. Andrea from the escalation department was my 10th call following up and I have not received feedback. I have been working on this for 312 minutes from 5 October. Where does treating customers fairly come in?

As a normal person I budget every month and the incorrect info has put me out of pocket with R2800. This impacts my food expenditure and have been out of pocket since. Its really sad how my medical aid is supposed to be there from a medical point of view but instead putting me behind. Whilst i am not able to buy food and elec they are still calling me to sell credit cards and life insurance. I will never do any business ever with Discovery again.

I will be moving my medical aid without a doubt.

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