3 weeks of copy paste answers , nothing sorted

The most *********** escalation manager ever. I really want to know how Paurusa Nadrajah- *** got a job with Discovery. Was a simple request to ad a CT scan to my Emergency admission on 30th of May, as it was showing out of hospital. And request to treat my 18th of June cystoscopy as a PMB and wave the co-payment. First week all I get is another co-payment for the Emergency admission (which DOESN'T require co-payments) , so instead of fixing mistakes , another one was added. Another week of emailing, I got the co-payment from May removed(wasn't valid to start with) and 18th of June ignored yet again. I keep sending clinical report , and Paurusa Nadrajah keeps asking for one. Does Discovery wishes me to get a CT scan for the same Kidney stone , every time there is a procedure and a claim related to it? Because it's going to take a few cystoscopys to deal with 4cm Kidney stone!