1 reviews | Active since Apr 2015
3 months STILL NO medical aid card...
After being accepted as a dependant on my boyfriends account on the 10 MARCH i still have not received medical aid cards. I ve called 3 times to confirm my place of work for delivery to no avail. I have been in to the walk in centre on Fredman drive a week ago and was promised my cards would be delivered to my work place by wednesday the 3 June... now thursday, and still no cards. After being on the phone trying to speak to a consultant that is competent, it turns out my work address was never saved on the system, even though I had given it 3 times.... This morning i have spoken to 5 people regarding this issue and i either get cut off or put through to a call centre in Cape Town and Port Elizabeth where they cannot help me. I WANT THIS ISSUE RESOLVED TODAY!!! I NEED THE CARDS URGENTLY. If i have no feedback by today I will be forced to take the matter to social media, maybe that will get a response????
Thank you for your comment.
I am sorry to hear of your recent experience regarding the request for membership cards and apologise for any frustration this has caused you. This has been addressed with the relevant team to further investigate and take the necessary steps to avoid a similar occurrence. I confirm you have been contacted by our Walk-In Centre team who have arranged for the delivery of your membership cards. The team will monitor this closely to ensure the request is seen to the end with resolution. We strive to provide our members with the best service offering and appreciate your feedback in helping us improve this.
Kind regards
Bruce
Thank you for your comment.
I am sorry to hear of your recent experience regarding the request for membership cards and apologise for any frustration this has caused you. This has been addressed with the relevant team to further investigate and take the necessary steps to avoid a similar occurrence. I confirm you have been contacted by our Walk-In Centre team who have arranged for the delivery of your membership cards. The team will monitor this closely to ensure the request is seen to the end with resolution. We strive to provide our members with the best service offering and appreciate your feedback in helping us improve this.
Kind regards
Bruce