NH
Nandi H
1 reviews | Active since Aug 2009
02 Mar 2016, 06:53
3 months membership payment of different amounts
I am working as a contractor and due to not having a medical aid I tried to get one for my daughters so that they are covered. I have been with Discovery since last year and have had no issues. But for the last 3 months the membership amounts have been different each month. March 2016 payment was triple the amount with no warning or explanation and has now put me in a serious financial situation. How this can be resolved I don't know but am seriously thinking of an alternative as Discovery has really ****ed me off now.
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Discovery Health's replyOfficial
07 Mar 2016, 11:26Hello nandi1,
Thank you for your comment.
I have tried contacting you but you were unable to take my calls.
I can confirm that the different deductions that were made were due to the KeyCare Income Verification process being actioned at different timed for both memberships. I have sent communication to you to confirm all of the relevant details.
I trust that the communication has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
I have tried contacting you but you were unable to take my calls.
I can confirm that the different deductions that were made were due to the KeyCare Income Verification process being actioned at different timed for both memberships. I have sent communication to you to confirm all of the relevant details.
I trust that the communication has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Discovery Health's reply07 Mar 2016, 11:26
Official
Hello nandi1,
Thank you for your comment.
I have tried contacting you but you were unable to take my calls.
I can confirm that the different deductions that were made were due to the KeyCare Income Verification process being actioned at different timed for both memberships. I have sent communication to you to confirm all of the relevant details.
I trust that the communication has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
I have tried contacting you but you were unable to take my calls.
I can confirm that the different deductions that were made were due to the KeyCare Income Verification process being actioned at different timed for both memberships. I have sent communication to you to confirm all of the relevant details.
I trust that the communication has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan