BP
Byron P

1 reviews | Active since Apr 2013

23 Feb 2017, 10:08

3 month waiting period when moving from a closed plan to open plan within Discovery.

<p>Hi,</p> <p> </p> <p>I have recently moved off my wife's medical aid (with Discovery) onto my own (with Discovery). </p> <p> </p> <p>I have been told that I have a 3 month waiting period enforced?! This makes no sense to me as I have been with Discovery all my life without any break in cover.</p> <p> </p> <p>Yes I am diabetic but that has never been an issue and I've never had a waiting period enforced before.</p> <p>Do you have any idea how ridiculous this sounds?</p> <p> </p> <p>I am looking at other medical aids but I'd like to get this ridiculous issue resolved quickly so that I can continue my cover with Discovery. </p> <p> </p> <p> </p>

0
Replies (3)
Discovery Health
Discovery Health's reply23 Feb 2017, 10:19
Official

Dear MomentOfTruth

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

BP
Byron P's update24 Feb 2017, 17:17
Reviewer Update

Hi,

I have not yet been contacted?

Discovery Health
Discovery Health's reply27 Feb 2017, 12:48
Official

Dear MomentOfTruth

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team