NM
Nathan M

1 reviews | Active since Nov 2018

14 Nov 2018, 08:35

3 month waiting period

I Just rejoined Discovery and had a 3 month break in between medical aids.

They have imposed a 3 month waiting period. This I do understand that I could have had an health issue in the 3 month period (without Medical aid) that I am moving over to discovery...

This is their statement to justify paying 3 months with no cover. I understand this.

But why would they not cover a vehicle accident, after 2 months, It was a serious accident and I had to go and do all the relevant scans and xrays.

if I did not go and get he scans done and numerous xrays, I could have been in a worse off situation after the three months if I used the medical aid. I am sorry but you cannot simply just impose a waiting period and play with the words. everyone I spoke to said that they feel the same as I do.

please see below discoveries reply

It does not stipulate accidental emergencies... or state all emergencies...

"We can confirm that you Debit Order have a 3 month General Waiting Period, whilst you are in your Waiting Period, you have no access to any cover including emergencies."

kind regards,

0
Replies (3)
Discovery Health
Discovery Health's reply14 Nov 2018, 09:12
Official
  Dear *** 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards
 Discovery Health Servicing Team 

Discovery Health
Discovery Health's reply16 Nov 2018, 13:53
Official
Dear ***

We have been in touch with you to answer your comments. We will communicate with you further regarding this matter.

Kind regards
Discovery Health Servicing Team 
NM
Nathan M's update28 Nov 2018, 17:49
Reviewer Update
No feedback after contacting me on 16th November Almost 2 weeks, yet I was told that I would receive feedback by the 23rd.