3 month ongoing BOC query unresolved

This is the second time I am turning to hellopeter for the same issue, as Discovery have not fixed my ongoing issue with my accounts after 3 MONTHS of struggle.<br> <br> I am being assisted by a very helpful lady named Dima Adoro who is overseeing that my accounts be fixed, so i appreciate her help. Dima thank you! <br> <br> My issue is that I was given clear indication by a man named Bruce Frank that there was a SYSTEM ISSUE with overlapping baskets of care which caused my transplant workup tests to not be paid correctly. It has since been over a month since that feedback, and I keep getting told that the \PMB department are working on it".<br> <br> How hard can it possibly be to end date a basket of care!? And how can it take over a month for the PMB department to reconcile my accounts?? I think Discovery are trying to delay this until my policy renews next year thinking I will forget about it. I have doctors bills i cannot pay because DISCOVERY ARE TAKING THEIR TIME!!!!! <br> <br> I ABSOLUTELY RECOMMEND NOONE USES DISCOVERY FOR TRANSPLANT WORKUPS! THEY ARE HIGHLY *********** WITH THEIR BASKETS OF CARE. IF YOU ABSOLUTELY HAVE TO"