3 applications sent and no response from Discovery

The service received from discovery in the past 2 months has been very bad. I sent 3 applications for a health plan. No one has come back to me. I have to call in order to find out what is happening and constantly the call centre staff have no idea what i'm talking about, Clueless.<br> <br> I had cancelled my medical aid last year and now wanted to open a new plan, now I've been told i cannot downgrade because downgrade time is over. How can it be a downgrade when i was no longer a client of discovery? And besides that, my first application was sent through in December 2015.<br> <br> Last week I sent a complaint letter directly to Discovery Health, namely Mujeeb cause i constantly get emails to rate their service and STILL no response to my mail.<br> <br> I find you guys to be the best medical aid and i'm very disappointed with the service I've received. It seems you guys are satisfied with your current clientele and are NOT interested in any new clients.<br> <br> Regards,<br> <br> Dissatisfied Client