2nd Complaint in less than 2 months

This is my second official complaint in less than 2 months, leave alone the timeliness in between that I've had to call to have matters resolved. I had recently submitted a claim from Discovery and I understood that there is a waiting period. A few days later i then recieved an sms saying my medical aid was suspended. When I had chatted to a consultant they had advised that I have an installment outstanding for my newborn ,on their first month. Bare in mind newborns are free for the month or so I was told. In essence Discovery suspended my medical aid in August for a June installment. No sense at all! The moment I submit a claim ,my medical aid is now suspended. Let's not even discuss your ********** claims system. What has happened to the level of service? I'm not calling up and hanging on the line for 20 to 30 mins for some one to tell me what is the actual reason for suspension and why was it not advise when I called in for the claim a few days/week's prior