2ND COMPLAINT ABOUT DISCOVERY HEALTH

I'VE JUST SPENT HOURS THIS MORNING TRYING TO GET THROUGH TO DISCOVERY'S SO CALLED VERBAL SERVICE AND THEIR WHATSAPP SERVICE AND THE QUESTIONS I ASK RELATING TO MY QUERY AND COMPLAINT THEY HAVEN'T A CLUE WHAT I'M SAYING AS THE KEEP SAYING CAN YOU WORD IT DEFERENTLY ""RIDICULOUS" !!! THERE'S NO OTHER WORDING I CAN ASK THE QUESTION !!!! THEY MUST HAVE A ***** ON THE OTHER SIDE !!! THERE WHATSAPP PLATFORM I SEND IN A DETAILED QUESTION TRYING TO TELL THEM WHAT MY COMPLAINT IS AND THE COME BACK TO ME WITH A 1 TO 5 LIST OF WHAT I 'M REFERRING TO AND I MUST CHOOSE ONE WHICH I DO THEN THEY SEND ANOTHER LIST TO CHOOSE FROM AND IT JUST GOES ON AND ON AND EVENTUALLY YOU SO FRUSTRATED YOU GOT TO THROW IN THE TOWEL AS THEY ANSWER SWEET NOTHING !!! I'VE GOT A BETTER WORD TO USE BUT OBVIOUSLY CAN'T USE IT ON THE ,MEDIA !!! BUT I CAN SAY THAT DISCOVERY ARE A LAW UNTO THEMSELVES AND USELESS AS YOU CAN'T GET ANYWHERE NEAR THEM TO GET WHAT YOU NEED TO KNOW !!!!!!! IN FRUSTRATION YOU CAN'T GO ON AS YOU'LL END UP IN A PADDED CELL WHERE THEY ALL SHOULD BE PUT IN !!! I'VE BEEN ON DISCOVERY HEALTH & LIFE FOR OVER 30 YEARS AND IF IT WASN'T FOR MY AGE AND I HAD MY TIME AGAIN I WOULDN'T TOUCH THEM AT ALL !!!!!!!! I'M FIGHTING THEM NOW ABOUT PRADAXA A BLOOD THINNING MEDICATION WHICH I WAS PRESCIBED TO TAKE BY A CARDIOLOGIST AFTER MY ACCIDENT IN 2015 IN PLACE OF WALFRIN THAT I WAS ALLEGIC TO AND DISCOVERY WOULDN'T APPROVE IT TO BE LISTED AS A CHRONIC MEDICATION AS THEY HADN'T APPROVED IT OR TESTED IT EVEN THOUGH IT WAS APPROVED AND TESTED BY A WORLD RENOWED PHARMACEUTICAL COMPANY!!! SO I'VE HAD TO PAY R1000.00 P.M. OUT OF MY POCKET UP UNTIL NOW AS IT WAS A NECESSITY THAT I TOOK IT TO AVOID A STROKE OR A HEART ATTACK RIGHT UP TO NOW !!!!! ANYWAY WHEN I SENT MY LAST REVIEW ABOUT THIS PROBLEM TO HELLO PETER DISCOVERY PHONED ME VIRTUALLY THE SAME DAY AND SAID THAT PRADAXA HAD BEEN APPROVED BY DISCOVERY IN 2018 AND THEY WILL SEND ME THE PROCEDURE TO APPLY FOR IT TO BE ADDED TO MY CHRONIC LIST AND THAT THEIR BENEFIT FUND WOULD PAY FOR IT AS THEY PAY THE OTHER MEDS OF MINE ON CHRONIC !!! BUT HERES THE CATCH !!!! THEY SEND ME A LETTER TO SAY I MUST MAKE AN APPOINTMENT SEE A CARDIOLOGIST FOR A CONSULTATION AND GET A SCRIPT WHICH I MUST THEN SUBMIT FOR THEIR APPROVAL !!! SO I PHONE THE CARDIOS ON DISCOVERY'S LIST AND EACH ONE HAS SAID THAT I MUST PAY UPFRONT AND CLAIM FROM DISCOVERY AS THEY NOT PREPARED TO WAIT FOR PAYMENT EVEN THOUGH THEY PAID BY DISCOVERY'S BENEFIT FUND AND SAY I MUST PAY THEM AND CLAIM IT BACK !!!! THEIR CONSULTATION FEES WITH SCRIPT VARIED FROM R3500.0 ONE CARDIO QUOTED TO R6000.00 FROM ANOTHER 3 I PHONED !!!! UNBELIEVABLE FEES THESE GUYS CHARGE NO WONDER MOST OF THEM ARE BILLIONAIRES !!! AND THEY ONLY TAKING APPOINTMENTS FROM FEB NEXT YEAR!!! ANYWAY WITH NO DISCOVERY SAVINGS LEFT WHICH I PAY FOR MONTHLY I AS A PENSIONER CAN'T AFFORD TO PAY THAT UP FRONT AND THEN TRY AND CLAIM BACK FROM DISCOVERY AS THEY DON'T PAY BACK WITHOUT YOU HAVING MONEY IN YOUR SAVINGS EVEN THOUGH THEY SAY IT'S PAID BY THEM FROM THEIR BENEFIT FUND !!! I DON'T TRUST THEM AT ALL AS THEY DIDN'T PAY ME BACK ONCE BEFORE AND I HAD MONEY IN MY SAVINGS ACCOUNT WHICH THEY TAKE FROM NO MATTER WHO CLAIMS OUTSIDE OF HOSPITAL AS YOU'VE GOT NO CONTROL OVER YOUR SAVINGS ACCOUNT WHATSOVER EVEN THOUGH IT'S YOURS LIKE A BANKING ACCOUNT !! BUT DISCOVERY RULE AND IT'S THEIR WAY OR THE HIGHWAY !!!! NOW I SENT THEM A DETAILED LETTER WITH THE ORIGINAL SCRIPTS AND REPORTS FROM THE CARDIOLOGIST WHO ATTENDED TO ME AFTER MY ACCIDENT IN OCTOBER 2014 TOGETHER WITH SUBSEQUENT LETERS AND SCRIPTS FROM MY GP AND THEIR DEPUTY CEO AT THE TIME RYAN NOACH KEPT ANSWERING BY SAYING THAT DISCOVERY HADN'T APPROVED IT SO I MUST KEEP PAYING !!!! NOW THAT THEY APPROVED THE MEDICATION THEY MAKING IT DIFFICULT TO GET ON TO CHRONIC BECAUSE OF WANT THEY WANTING !!! I'M SAYING THAT THEY NEVER NOTIFIED ME THAT IT HAD BEEN APPROVED IN 2018 THEY'VE JUST LET ME CONTINUE PAYING FOR IT EVERY MONTH AND IF IT HADN'T BEEN FOR HELLO PETER AS I'VE SAID I WOULD NEVER HAVE KNOWN ABOUT IT !!!! SO IT LOOKS LIKE I'VE GOT NO OPTION BUT TO KEEP PAYING AS I CANNOT AFFORD TO PAY AN UPFRONT FEE TO GET THE MEDICATION ONTO CHRONIC FOR THEM TO PAY FOR EVERY MONTH TOGETHER WITH THE OTHER CHRONIC MEDICATION !!! AREN'T THEY CLEVER HEY!!! IN ACTUAL FACT THEY SHOULD REIMBURSE ME GOING BACK TO AT LEAST 2018 AS THEY HAD APPROVED IT BUT NEVER NOTIFIED ME AT ALL !!! SO I'VE WRITTEN TO THEM SAYING IT'S 5 DAYS AND THEY HAVEN'T ANSWERED MY LETTER AND VIRTUALLY IGNORING ME !!!! SO MAYBE THE ADMINISTRATOR OMBUDSMAN OF HEALTH COULD HELP ME ?? AMAZING THAT COMPANIES LIKE DISCOVERY CAN GET AWAY WITH TREATING THEIR MEMBERS AS THEY LIKE AND GET AWAY WITH IT !!!! ANYWAY LET'S SEE IF THEY CONCERN THEMSELVES WITH ME GOING TO HELLO PETER FOR THE PUBLIC TO READ AND WHETHER THEY BELIEVE IT DOES ANY HARM TIO THEM BEING A CONGLOMERATE THEY ARE OUT THERE !!! SO LET'S SEE NOW WHAT HAPPENS !!!