FM
Fumani M

1 reviews | Active since Oct 2016

22 Apr 2026, 12:30

2,592,000 Seconds,43,200 Minutes, 720 Hours ,30 Days , 4 Weeks ,1 Month Still awaiting for Response and Feedback

To the Discovery Management Team,

I am writing this to formally express my extreme frustration regarding the unresolved status of my payment claims. It has been an entire month of waiting, and the lack of progress is completely unacceptable.

To be precise about the length of this delay, I have been waiting for:

1 Month

4 Weeks

30 Days

720 Hours

43,200 Minutes

2,592,000 Seconds

The delay is not merely an inconvenience; it is a significant financial bottleneck. These claims need to be processed immediately to offset my outstanding balance so that the remaining funds can be released to me. This delay is directly preventing me from finalizing my affairs here and transitioning to another medical aid provider.

Despite my constant follow-ups and numerous phone calls, the communication from your consultants has been subpar and ineffective. I was promised a resolution that has yet to materialize, and I can no longer tolerate being kept in limbo.

I am demanding the following as a matter of urgency:

The immediate processing of all pending claims.

The application of these claims against my outstanding balance.

The swift payout of the resulting surplus owed to me.

A definitive timeline for when this will be completed.

I expect an urgent solution to this matter today. Please confirm receipt of this mail and provide the name of the senior manager overseeing this resolution.

0
Replies (2)
Discovery Health
Discovery Health's reply22 Apr 2026, 13:50
Official
Dear Fumani M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply22 Apr 2026, 15:20
Official
Dear Fumani M

We’ve contacted you and addressed your concern. 

Regards 
Discovery Health Servicing Team