CB
Charmaine B
1 reviews | Active since Sept 2011
07 Mar 2023, 11:53
2022 and 2023 Self payment gap theft by Discovery Health
Discovery horror with self payment gap theft! Many clients have been left with a doubled self payment gap the last two years with Discovery Health. The reason…their increases that they pro rata each year…they pro rata your savings account and then give the balance back to your savings account on 1 April but that’s after you’ve already paid the 50% extra. And guess what…they’re not going to give it back to you…it’s tough luck according to them. Their SPG reports are incorrect as they’re compiled manually! What a joke!!!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
07 Mar 2023, 12:06Dear Charmaine
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply07 Mar 2023, 12:06
Official
Dear Charmaine
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
CB
Discovery horror with self payment gap theft! Many clients have been left with a doubled self payment gap the last two years with Discovery Health. The reason…their increases that they pro rata each year…they pro rata your savings account and then give the balance back to your savings account on 1 April but that’s after you’ve already paid the 50% extra. And guess what…they’re not going to give it back to you…it’s tough luck according to them. Their SPG reports are incorrect as they’re compiled manually! What a joke!!!
Charmaine B's updateReviewer Update
22 Mar 2023, 17:31Dear Discovery,
As per usual, the promised feedback that I am supposed to receive always runs dry. You never get back to me. I am still waiting for my original query to be answered.
2022 and 2023 Self payment gap theft by Discovery Health
As per usual, the promised feedback that I am supposed to receive always runs dry. You never get back to me. I am still waiting for my original query to be answered.
2022 and 2023 Self payment gap theft by Discovery Health
Discovery horror with self payment gap theft! Many clients have been left with a doubled self payment gap the last two years with Discovery Health. The reason…their increases that they pro rata each year…they pro rata your savings account and then give the balance back to your savings account on 1 April but that’s after you’ve already paid the 50% extra. And guess what…they’re not going to give it back to you…it’s tough luck according to them. Their SPG reports are incorrect as they’re compiled manually! What a joke!!!
CB
Charmaine B's update22 Mar 2023, 17:31
Reviewer Update
Dear Discovery,
As per usual, the promised feedback that I am supposed to receive always runs dry. You never get back to me. I am still waiting for my original query to be answered.
2022 and 2023 Self payment gap theft by Discovery Health
As per usual, the promised feedback that I am supposed to receive always runs dry. You never get back to me. I am still waiting for my original query to be answered.
2022 and 2023 Self payment gap theft by Discovery Health
Discovery horror with self payment gap theft! Many clients have been left with a doubled self payment gap the last two years with Discovery Health. The reason…their increases that they pro rata each year…they pro rata your savings account and then give the balance back to your savings account on 1 April but that’s after you’ve already paid the 50% extra. And guess what…they’re not going to give it back to you…it’s tough luck according to them. Their SPG reports are incorrect as they’re compiled manually! What a joke!!!
Discovery Health's replyOfficial
31 Mar 2023, 11:15Dear Charmaine
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply31 Mar 2023, 11:15
Official
Dear Charmaine
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team