1 reviews | Active since Aug 2013
2015 LISTS TURN OUT TO BE MONTHLY/DAILY LISTS
To whom it may concern, <br> I initially signed up on the KeyCare Plus Plan as it was a very cost effective option for medical aid. Discovery is a very popular brand, thus you would expect them to be very professional and treat you with care. <br> Earlier this year my doctor prescribed some medicine to me according to the medicine list on the KeyCare Plus plan. When I got to the pharmacy Discovery did not even cover a quarter of the medicines that was prescribed to me - their reason: 'Well, the list changes on a daily basis!'<br> A list of KeyCare Plus practitioners was sent through to me at the beginning of the year. When I recently made contact with a gynaecologist in my area it turned out they that list has ALSO changed! <br> How can any company be so unorganized and keep changing lists on a regular base - and that without letting their consumers know? And even so naming the lists 2015! Keep the list for a year and then change it!<br> This is absolutely ridiculous! <br>
Thank you for your comment.
We confirmed that the Acute Medicine List for Keycare only gets updated every benefit year and does not change during the year. If your doctor prescribes the medication on this list and a Keycare pharmacy dispenses the same medication, you should experience no shortfalls. The provider network lists are all available on our website and get updated monthly due to the fact that it is up to the provider whether or not they want to be part of the network and they can withdraw from the network at any point in time.
We apologise for any frustration this has caused and trust that your future dealings with Discovery Health will be more favourable.
Regards
Annelize
Thank you for your comment.
We confirmed that the Acute Medicine List for Keycare only gets updated every benefit year and does not change during the year. If your doctor prescribes the medication on this list and a Keycare pharmacy dispenses the same medication, you should experience no shortfalls. The provider network lists are all available on our website and get updated monthly due to the fact that it is up to the provider whether or not they want to be part of the network and they can withdraw from the network at any point in time.
We apologise for any frustration this has caused and trust that your future dealings with Discovery Health will be more favourable.
Regards
Annelize
