2013 cliams not sorted and im begging like a dog

i lodged an enquiry on 18 November 2015 for a claim in 2013, I had been placed under bad debts for negligence on Netcare and discovery behalf. the ref for the enquiry is ***, and no one bothers to contact me back, each time I call the call centre I get the same response. Dimaa adoro was handling my query after I initially reported it on hello peter and now she dnt answer her calls no reply to emails.<br> <br> I am fed up with the long wait, wen this problem is not actually mine. I had to pay the outstanding amount and now I must beg for my own money back.<br> <br> I am utterly fed up.