20 Days - Still not done

<p>I submitted my app on the 1st of December. Since then I have had to contact Discovery countless times to find out where we are with this and still nothing. I have submitted everything that was needed, and when phoning in to find out the process, the agents would keep informing me nothing has been done, they will attach what i sent (days/weeks before), and escalate. Still, nothing. Last week my husband hello petered and a manager phoned to ensure i would have acceptance before Thursday noon. When I contacted on Monday, after NO contact/confirmation from Discovery, I had to deal with rude agent who, at first told me that my case was in regards to adding memebers to an existing membership, and then after I had to explain it was a new app, she told me that despite what the manager said, it would never have been accepted, as they just work with their turn around time. She would not assist me in speaking to the gentleman who made these promises and told me to wait till after the 48 hours (even though the last things needed were submitted last week Wednesday). I eventually ran out of airtime because she kept me on hold for 20 minutes.</p> <p>This morning I got an email saying thanks for what I emailed (the Wednesday before, 14th), and that I need to give them 3 working days.</p> <p> </p> <p>Please inform me if Discovery is not interested in my business and if I need to go somewhere else. This is truly unacceptable. Not one single person has shown an interest in getting this sorted. And I am baffled by the fact that Discovery and it's staff simply don't care about new business. If it is because of holiday season, dont you think it is unacceptable that your staff refuse to do what they are suppose too? </p> <p> </p> <p>My Membership number that was given on Monday to me is ********** .</p>