20 Days No Response? Useless

I've just Discovered how bad your service is. Completely fed up with your lack lustre service. I app**** for a Discovery Smart Plan on the 5th of January. 15 Days later on the 20th still no word from ANYBODY at your company. So i take upon myself to call and ask what's happening. I'm then told that i need to fill out Section Eleven. Which is all fine and dandy except for the fact that if i had not called i would have not known this. I'm told once this is sent through someone will contact me within 24 hours. So i do that, Guess what ....NOTHING! I call back today and then i'm told that i need to sign and date each of the 25 sub sections in section 11. Which is of course ridiculous but i will gladly do it to get this sorted. But why must i keep calling your useless customer care or new business department to find out if something is missing? 20 Days and this is still in progress? And don't dare tell me to email your customer care or anything just sort it out.