PK
Pieter K
1 reviews | Active since Nov 2016
05 Oct 2017, 09:55
2 x Submissions 2 x written online complaints and 2x Calls - Claim still not processed after 1 Month
Despite receiving acknowledgement of claim on 6 September 2017 and again on 18 September and 2 follow-up calls and also 2 Written complaints submitted. Discovery can't provide reasons for not responding at all to my requests or why the claim has not been processed!
INCOMPETANCE!!!!
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Replies (2)
Discovery Health's replyOfficial
05 Oct 2017, 13:22Dear PJK007
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team.
Discovery Health's reply05 Oct 2017, 13:22
Official
Dear PJK007
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team.
PK
Pieter K's updateReviewer Update
09 Oct 2017, 09:49Thank you ,Johan (Cape Town Consultant) for taking the time, not only to identify the cause for the delay in refund but also communicating it.
PK
Pieter K's update09 Oct 2017, 09:49
Reviewer Update
Thank you ,Johan (Cape Town Consultant) for taking the time, not only to identify the cause for the delay in refund but also communicating it.