2 weeks to process claims

Sent in 2 separate claims to the claims email address. This was done on the 22nd and 26th January 2015. It has been 2 weeks, 8 working days, 2 re-submissions to the claims email address, 1 complaint to the on-line customer care email and the only response I received is that part of the first claim has been processed and the remaining claims have been re-sent to the claims dept. There was no apology and no reason for the delay.<br> Please can someone with a deeper sense of urgency process my claims! Utterly disappointed with lacklustre service.<br> <br> ***<br> ***