2 weeks no payment reversal

<p>1 augusti recieved notice that my claim for the travel doctor was approved and would be paid to the doctor directly instead of me . I then emailed Discovery and let them know the payment was to come to me as I had made an arrangement at work and they had paid the doctor already. I was called by a consultant who said I must email proof of payment and they would reverse the payment to me and I would get notice. Its been over 12 days now and no reversal meaning they paid the doctor twice and noone cares because I have to pay back work due to this mix up.</p> <p>2 August i recieved this referance - ********** 002 upto date no reversal and no money and I am out of pocket. Noone has even called to update why its taken so long has this been shelved and forgotten ? It frustrating to always have to follow up on money related issues with such a reputable brand.</p>